May 13, 2008

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I forgot my login or password. What do I do?

If you forgot your password or login you can automatically get the access to BarentsNews. There are still two conditions: you do remember your login or e-mail and you earlier have registered the right e-mail address in your account settings.

1. Go to Login section.
2. Enter your username or e-mail and click "Send" button to get a confirmation code. The code will be send to your e-mail address (can take a few moments).
3. Use your username and confirmation code to request a new password. Notice that doing this operation your old password will be changed to a new one.

If you experience difficulties with the described procedure, contact us at support@BarentsNews.com or phone + 47 222 333 39 and we will help you.

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Why is it so important to logout?

Our security settings do not allow to be logged in from more then one location simultaneously. If you forget to logout correctly (by pressing "Logout" link) and try to log in from another location, our system will still consider you as logged in. You will get the message "A user with this username is already online!".

If you access the site from the same computer there will not be any problem.
If you experience any problems with log in procedure, please phone us at +47 222 333 39 and we will solve the problem manually.

Please, remember always to perform correct logout procedure by pressing "Logout" link to the left.

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A user with this username is already online!

This happens when you forget to perform a correct logout procedure. Please read why is it so important to logout.

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